St. Luke's University Health Network


    • Highmark Health Services and St Lukes Begin Patient-Centered Medical Home

Highmark Health Services and St Lukes Begin Patient-Centered Medical Home

Highmark Health Services and St. Luke's Begin Patient-Centered
Medical Home to Help Members in the Lehigh Valley

Camp Hill, PA (8/28/2013) - Highmark Health Services and St. Luke's University Health Network, a six hospital system, will begin work on a patient-centered medical home (PCMH) program.

Through a PCMH, physicians take greater accountability in coordinating the care for patients. This accountability means assisting patients and their families with treatment and treatment options. It also means better patient education and better use of tools such as electronic health records.

“St. Luke's has provided high quality care for people of the Lehigh Valley for many years and we are pleased to be collaborating with them on this effort,” said Matt Vogel, vice president for provider contracting and relations for Highmark Health Services. “Based on our extensive pilot, we will continue to focus on high quality while controlling costs.”

Highmark Health Services completed a pilot PCMH program that included more than 1,000 doctors and touched more than 170,000 members. Some of the key findings from the pilot:

  • Nearly 2 percent reduction in costs
  • Inpatient acute admissions dropped on average 9 percent
  • 30-day readmission rate dropped on average 13 percent

“We are excited about the opportunity to partner with Highmark Health Services,” said Dean Evans, President, St. Luke's Physician Group. “We have a mutual goal of providing a better patient experience for the people who use St. Luke's. “

As part of the PCMH, more information is exchanged between clinicians with the goal of more coordinated care. It is also includes shifting people away from emergency rooms and getting the chronically ill into more regular interactions with their doctor.

This PCMH will have ongoing evaluation as to the effectiveness of the program.

Highmark Health Services is focused more on paying for value rather than just paying for the volume of services that has been performed. Highmark Health Services hopes to have about 75 percent of members in the pay-for-value arrangement in the next several years.

About Highmark Health Services

Highmark Health Services is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark Health Services operates health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.3 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark Health Services is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information, visit

About St. Luke's University Health Network

St. Luke's University Health Network (SLUHN) is a non-profit, regional, integrated Network based in northeast Pennsylvania. SLUHN is comprised of six acute care hospitals. The tertiary hub, St. Luke's University Hospital, is a teaching hospital based in Bethlehem, Pennsylvania. Additional Pennsylvania hospital campuses are located in Allentown, QuakertownCoaldale and Easton, as well as a New Jersey-based Warren Campus in Philipsburg. The Network is comprised of more than 1,400 physicians and provides out-patient services at more than 150 locations. Areas of exceptional medical expertise include: Oncology, Heart/Vascular, NeuroscienceOrthopaedics and an Adult Level I Trauma Center. Visti About St. Luke's University Health Network to learn more.


Leilyn Perri
Highmark Health Services

Denise Rader
Director, Media Relations
St. Luke's University Health Network

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