St. Luke's - Our Doctors Practice What They Teach

Mission Vision and Values

St. Luke's Mission, Vision and Values

Our Mission

The mission of St. Luke's University Health Network is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The mission will be accomplished by the following:

  • Making the patient our highest priority.
  • Promoting healthy lifestyles and continuously improving care provided to heal the sick and injured.
  • Coordinating and integrating services into a seamless, easily accessible system of care.
  • Improving the level of service provided throughout the Network
  • Ensuring all health care services are relevant to the needs of the community.
  • Striving to maximize the satisfaction of our patients, employees, medical staff and volunteers, and
  • Training allied health professionals, nursing and medical students, and residents and fellows and attracting them to practice within our Network's service area.


Vision

In comparison to national benchmarks, St. Luke's will:

  • Achieve top decile performance in quality and safety measures,
  • Provide exceptional service, and
  • Be perceived as EASY to use by all who access or provide our services.

Values

St. Luke's University Health Network is guided by the following values:

P-C-R-A-F-T

Pride – We take pride in our accomplishments and in our organization.

Caring – We show consideration for others and their feelings. We treat others as we want to be treated.

Respect – We recognize the value, diversity and importance of each other, those we serve and the organization.

Accountability – We are responsible to make decisions and solve problems in a timely and effective manner.

Flexibility – We adapt to the changing needs and expectations of those we serve.

Teamwork – We work together to improve quality.

Focus

Our Strategic Focus

People and Relationships

  • Physicians, Employees and Volunteers -- our most important assets
  • We will be the "employer of choice"

Simplicity

  • Continue to simplify management structure
  • Promote efficiency and effectiveness

Integrity

  • Transparent, accountable management
  • Ongoing adherence to our Management Philosophy

Quality

  • Focus on clinical process improvements using national benchmarks and appropriately share the outcomes of our ongoing focus on quality
  • Perform in the top decile in national pay-for-performance programs

Cost

  • Perform in the top decile in Thomson criteria for cost-effective management
  • Continue to be region's low-cost tertiary hospital